Access and login

Access to product platforms

• How do I access the platform for a subscribed product?
• How do I validate my email address?
• What should I do if I cannot log in, my account is locked, or my login details are incorrect?
• What should I do if I am redirected to the wrong portal or page?
• How do I reset my password?
• Why is my access being refused, or why is a subscribed service not visible after activation?

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Rights and permissions

• Why don't I have permission to access or manage a resource?
• How do I request a change to user permissions, or grant access to other users?
• How do permissions work between account, project, and product access?
• What should I do if a user has too many or too few permissions?