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Knowledge base TDF
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Product incidents and support
Help with usage and questions
Who can help me understand how to use a product?
How do I ask a functional question about a product or about the portal itself?
Where can I find product documentation, the FAQ, or self-service help?
What should I do if I cannot find the documentation I need?
Outage and technical incidents
How do I report a technical incident or outage, and what information should I provide?
How are major incidents communicated, and how can I track their status?
Request for expert support
What kind of expert support is available, and how do I request it?
Can I request support for onboarding, configuration, or optimization?
